Posted on December 11, 2008.
In our initial comparison of the Visa Black Card and American Express Centurion Card we noted material types; Outside of card types the things that stand out are, how hard is this card to get (e.g. is it truly exclusive?) , and what real benefits does it offer? The the main things that stands out is the concierge service, but we have yet to see what this can deliver. Visa lists the following, but as with any concierge it’s defendant on the actual service, both American Express tout. American Express Centurion Concierge has been in business since 1999, over 9 years.
You can go to the American Express Concierge Travel Insights Site for more detail on the black card, such as where Centurion Cardholders like to eat when they are in New York.
Or you can go to Visa’s Black Card Site with the details below.
Here’s what Visa cites as examples of Concierge abilities.
Entertainment Planning (Information, Referrals, Reservations, Ticketing)
- Recommended Restaurants
- Health clubs
- Sports entertainment events
- Golf Tee Time
- Shopping locations
- Conference service
- Emergency translation services via phone
- Computer rental, audio/visual equipment
- Message service
- Foreign protocol information
- Weather forecasts/ATM locations
- VISA passport locations
- Customs, duties and information
- Mass transportation information and schedules
- Hotel information
- Mail/fax destination package
- Car rentals, limousine & car service information
- Flight information and ticketing
- Festivals/museum/music entertainment information
- Time/hours/holidays information
- Tourist information
- Shopping information
- Gift baskets
- Floral arrangements
- Specific gifts (as requested)
- Special occasion gift recommendations
- Assistance with location and purchase of specialty items.
- For example:
- Rare books or records;
- Unusual household items;
- And referrals to specialty services such as dog groomers, tailors and doll makers
- Hard to find items; special research; specialty shopping
Posted in Visa Black Card Concierge
Posted on December 1, 2008.
You can see where the American Express Concierge’s are sending Centurion Cardholders when they need to book a dinner, vacation, or just something fun to do!
Here’s a link to the site TRAVEL INSIGHTS from American Express Centurion:
Posted in Concierge, Experiences, Featured
Posted on November 28, 2008.
Centurion Concierge tells us where Centurion Card Members most often frequent the following places when in Los Angeles (LA).
Clubs and Bars
Hotel Bel Air
Four Seasons Los Angeles
Regent Beverley Wilshire
Intercontinental Century City
Hyatt Regency Century Plaza
Ritz Carlton Marina Del Ray
Four Seasons Beverley Hills
Beverley Hills Hotel and Bungalow
Le Meridien Beverly Hills
Posted in Concierge, Entertainment, Experiences, Featured
Posted on November 28, 2008.
Here’s some detail on what Centurion cardholders like to do in New York.
A Chorus Line
The Phantom of the Opera
Clubs and Bars
Church Lounge at Tribeca Grand
Jumeirah Essex House
The Peninsula New York
New York Palace
Mandarin Oriental New York
St Regis New York
Ritz Carlton Ny
The Carlyle Hotel
Hotel Plaza Athenee
Empire State Building
Top of the Rock
Radio City Music Hall
Natural History Museum
Metropolitan Museum of Art
Modern Museum of Art
Posted in Concierge, Entertainment, Experiences
Posted on November 16, 2008.
Studies show that services used with your Black Card can come with a mark-up of as high as 66 percent. For instance, the concierge service at the Ritz-Carlton got a Black Amex member a room at a rate of $349 per night that a corporate discount could have supposedly booked for $210, or two thirds of the cost.
American Express explained that purpose of the card is not to provide members with discounts but rather to enhance lifestyle and to provide elite access and services.
An American Express company spokesperson said, “We call them card members and not holders as it is about being in an exclusive club, and it is about being special and that is how we build the benefit and value. It’s about access. We do fashion events with designers such as Roberto Cavalli or Diane von Furstenberg where 25 people get to meet the designer who helps them pick out clothes one-on-one. We do famous chef events and you can cook with them at home. There is a program to shop with famous people like Stacey London.”
Posted in Ritz-Carlton